Cancellation policy

Payment

Payment on arrival. Credit card will only be used to guarantee your booking.

Cancellation

HOLIDAY HOTELS

Cancellation fees according to Hotel/Offer conditions.

URBAN HOTELS

Flexible rate: In case of canceling the reservation after 12:00 hours on the day before your arrival date, we will charge the amount of the first night to your credit card. In case of “no show”, we will charge the total amount to your credit card and cancel the reservation.