How do I pay for my booking?

If you booked directly with us, and depending on the terms and conditions of the offer you selected, you can pay as follows:

  • By credit card, through our secure payment gateway. This can be sent to your email with instructions on how to make your payment online.
  • By bank transfer, making the payment at least five days before the date of arrival and sending the bank receipt with your booking reference to
  • In cash, directly at our establishments. In accordance with current legislation, no cash or partial cash payments will be accepted if the total amount payable on your invoice exceeds €999.99.
How do I verify, change, or cancel my booking?

If your booking was made directly with our reservations department or via our official website, you can contact us using the following methods:

  • By emailing, indicating your booking reference and details.
  • By sending a WhatsApp message to +34 608 222 224, indicating your booking reference.
  • By phone on +34 950 335 335.
What is roulette?

Roulette is an open hotel booking system that guarantees you accommodation in a four-star hotel at a very special price. Your hotel will be confirmed one week before your arrival, depending on the type of roulette you have booked.

For more information, please contact our booking centre.


Are pets welcome?

Yes, a maximum of two pets per room and up to an approximate weight of 15 kg are allowed. Pets must not enter the common areas of the hotel and must remain on the terrace and/or in a carrier or outside the room at the time of cleaning. Supplements:

  • €7 per pet per day.
  • €25 per stay for cleaning.
When are the room towels changed?

Leave your used towels in the bath and/or on the bathroom floor and they will be changed.

Do you provide cots for babies?

Yes, all our hotels provide cots free of charge.

Do you have adapted rooms?

Yes, you can check the characteristics of the adapted rooms in the hotel of your choice, subject to availability.

Do the rooms have a safe?

The vast majority of rooms have a safe.
*Additional charge.

Do the rooms have a mini bar?

Yes, all our hotels have a minibar in the rooms. If you would like to personalise the contents* of your minibar, please contact reception.

At Diver, we can offer you the minibar service for an approximate daily charge of €5, subject to availability.

*Additional charge.

Do you offer room service?

Yes, you can check availability and room service rates at the reception of any of our hotels.

Do the rooms have a hairdryer?

Yes, you can have a hairdryer in your room.

What is VIP Service?

The VIP Service is a premium service that we offer if you stay in any of the suites of our hotels (except in Playavera, Playacálida, Playaballena, Playamarina, Playacartaya and Playazimbali which have Royal Service). With our VIP Service you can enjoy exclusive details such as: welcome with bath salts, fruit and cava; pillow menu, premium amenities, free late check-out and more.

Check them all here.

What is Royal Service?

The Royal Service is our most special premium service. It includes all the services of the VIP Service and, in addition, other exclusive details such as a welcome drink, aromatherapy on arrival, “Dream beds” and more.

Enjoy it by staying in the suites of Playavera, Playacálida, Playaballena, Playamarina, Playacartaya and Playazimbali (also staying in a Superior Double Room Sea View Front Royal or Superior Double Room Garden View Royal at Playazimbali). Check all the benefits here.

Do you have connecting rooms?

Yes, some of our hotels offer connecting rooms. These are two fully equipped and independent rooms, connected by an internal door for maximum comfort and privacy. These rooms can accommodate up to a maximum of eight people.


What does All Inclusive include?

All Inclusive consists of full board with drinks included. Some of our hotels offer a variety of All Inclusive packages. For more information, click here.

Do you offer special menus for intolerances? (coeliac, allergies, dairy free, etc.)

Yes, we offer adapted menus for:

  • Coeliacs (in collaboration with FACE)
  • Lactose intolerant
  • Allergies
  • Vegetarians
  • Any type of intolerance or dietary requirement
What are the restaurant opening hours?

Restaurant opening times vary depending on the season. You can find out more information about opening times when you check in.

What is included with half board?

Half board includes breakfast and a choice of lunch or dinner without drinks. If you have chosen the Half Board PLUS option, the above services are included in addition to drinks.

Where are à la carte restaurants offered?

You will find our new “Terra” à la carte restaurants in Playacartaya (Cartaya, Huelva), Playacálida (Almuñécar, Granada), Playazimbali (Vera, Almería) y Playaballena (Rota, Cádiz). Discover our signature restaurants, each with its own flavour and personality, serving Mediterranean cuisine prepared with the best local produce.

In addition, when you book Premium All Inclusive or Imperial Premium All Inclusive at any of these hotels, you can enjoy one free dinner per week (subject to limited seating capacity and prior reservation at reception).

These restaurants are only available in high season.

Do you provide food for babies?

Yes, there is a baby corner in the restaurant area where baby food is prepared daily for little ones.

What is included with the snack service?

The snack service is from 5 pm to 7 pm and consists of a sandwich, a pastry and a piece of fruit, according to the daily selection in the restaurant.

When is the gala dinner?

On Saturday nights, Playa and Diver hotels will feature special decorations and a wider range of products.

Services and extras

Are there any rules in the aquaparks?

Yes, there is a minimum height requirement of 1.20 m to use the aquaparks. You can also check the rules for using the pools and slides on the signs displayed at each pool.

When do the water parks open?

You can enjoy our water parks in high season and on weekends during low and mid season.

Do you provide a towel service?

Yes, pool towel service is available for a €10 cash deposit at the hotel reception. There is also a €1 towel change fee, which goes entirely towards environmental conservation.

*This service is not available at all hotels.

What are the opening hours of the outdoor and heated pools?

The opening times of the outdoor and heated pools vary according to the season. Please check with the hotel reception desk.

*Aquaparks may have a different schedule.

Is there a gym in the hotels?

Yes, you can use our gyms free of charge in the hotels that have them. Check with reception for opening and closing times.

Is there entertainment for all ages?

Yes, we offer a full programme of day and evening entertainment for all ages, with over 10 hours of entertainment per day in high season.

In low season, entertainment is guaranteed on Friday afternoons, Saturday mornings and afternoons, and Sunday mornings.

You can find all the information about the Delfi Club, Teen Club & Ado Club and Maxi Club by clicking here.

Do you provide a transfer service?

No, except for Senator Barajas (please see conditions on the Senator Barajas website).

Do you have parking?

The vast majority of our hotels have parking at an additional cost and with limited availability.

How can I improve my stay?

We offer our guests the opportunity to complement their stay with our experience packages, designed for everyone, from the youngest members of the household to adults.

They can be booked at the time of booking or at the hotel reception. Some of the packages available include: Happy Birthday, Delfi Special, Romantic Pack, Spa & Beauty.

*Availability and price of each package may vary by hotel. No short-stay surcharges or discounts are applied to the prices quoted.


What time is check in and check out?

Check-in at Playa and Affiliate hotels is from 12 noon (may take up to two hours during busy periods).

You can check in from 2 pm at Senator hotels.

Check-out is before 12 noon on the day of departure.

In our apartments, check-in is at 4 pm and check-out is at 10 am.

Can I access my room earlier or check out later?

Yes, for a small supplement you can check in to your room earlier or leave later on the day of departure. This service is subject to availability and must be booked directly at reception.

Can I check in online?

Yes, to check in online click here.

Can I book a superior room on arrival at the hotel?

Yes, you can upgrade to a room of a higher category (subject to availability).
Please ask at reception for more information.

Can I request extra pillows?

Yes, you can request extra pillows at reception.

Do you have a luggage storage service?

Yes, our hotels provide a complimentary luggage storage service so you can leave your bags behind if you need to.

Do I have to pay tourist tax?

Yes, due to local regulations, some of our hotels require the payment of a tourist tax.

Do I have to prove my children's age?

If a child discount is applicable, an official document proving the child’s age will be requested on arrival at the hotel.

If the child’s age does not correspond to the discount, the supplements will be applied without discounts or offers and the customer will be obliged to pay the difference directly.

Can I buy tickets for Minihollywood Oasys and Aquarium Costa de Almería in the hotel?

Yes, you can buy tickets for both the Minihollywood Oasys and the Aquarium Costa de Almería at the reception.

Senzia Spa & Wellness

Can Senzia Spa & Wellness be booked online?

Yes, some of our hotels have a spa & wellness centre. You can make your booking and find out more information by clicking here.

Are children allowed in the spa?

Yes, there is a minimum age of 4 years and special opening hours for children from 4 to 15 years, from 10 am to 11.30 am, always accompanied by an adult.

What clothing is required to enter the spa?

Swimsuit, towel and flip-flops are required. The use of a swimming cap is optional and long hair must be tied back.

What are the spa opening hours?

Our opening hours vary according to the season. The last entry to the spa is two hours before closing time and the water area must be vacated 30 minutes before closing.

What are the recommendations for enjoying the Senzia Spa & Wellness centres?

Respect and silence are prerequisites for enjoying our spa circuit. We recommend that you keep your voice low and your phone switched off in the locker. We also ask that you behave properly.

What treatments are available at the spa?

Our centres offer a wide range of treatments and massages to make your visit a unique experience. For more information visit our website.

Senator VIP

What is Senator VIP?

Senator VIP is the loyalty programme of Senator Hotels & Resorts, where customers can earn points for their stays and receive discounts on additional services.
For more information and the terms and conditions, click here.

How do I get points?

You can earn points for your stays. The number of points you earn depends on the sales channel you use.

What can Senator VIP points be used for?

Points earned can be redeemed for free nights, excluding any special offers or discounts. When redeeming points, 1 point = €1.

Can I transfer points to another holder?

Yes, transfers between different Senator VIP accounts are allowed, provided that the specific conditions established for this purpose are met, which you can do by sending an email to

Do Senator VIP points expire?

Yes, points have an expiry date of 5 years from the date they are credited.