If you booked directly with us, and depending on the terms and conditions of the offer you selected, you can pay as follows:
If your booking was made directly with our reservations department or via our official website, you can contact us using the following methods:
Roulette is an open hotel booking system that guarantees you accommodation in a four-star hotel at a very special price. Your hotel will be confirmed one week before your arrival, depending on the type of roulette you have booked.
For more information, please contact our booking centre.
Yes, a maximum of two pets per room and up to an approximate weight of 15 kg are allowed. Pets must not enter the common areas of the hotel and must remain on the terrace and/or in a carrier or outside the room at the time of cleaning. Supplements:
Leave your used towels in the bath and/or on the bathroom floor and they will be changed.
Yes, all our hotels provide cots free of charge.
Yes, you can check the characteristics of the adapted rooms in the hotel of your choice, subject to availability.
The vast majority of rooms have a safe.
*Additional charge.
Yes, all our hotels have a minibar in the rooms. If you would like to personalise the contents* of your minibar, please contact reception.
At Diver, we can offer you the minibar service for an approximate daily charge of €5, subject to availability.
*Additional charge.
Yes, you can check availability and room service rates at the reception of any of our hotels.
Yes, you can have a hairdryer in your room.
The VIP Service is a premium service that we offer if you stay in any of the suites of our hotels (except in Playavera, Playacálida, Playaballena, Playamarina, Playacartaya and Playazimbali which have Royal Service). With our VIP Service you can enjoy exclusive details such as: welcome with bath salts, fruit and cava; pillow menu, premium amenities, free late check-out and more.
Check them all here.
The Royal Service is our most special premium service. It includes all the services of the VIP Service and, in addition, other exclusive details such as a welcome drink, aromatherapy on arrival, “Dream beds” and more.
Enjoy it by staying in the suites of Playavera, Playacálida, Playaballena, Playamarina, Playacartaya and Playazimbali (also staying in a Superior Double Room Sea View Front Royal or Superior Double Room Garden View Royal at Playazimbali). Check all the benefits here.
Yes, some of our hotels offer connecting rooms. These are two fully equipped and independent rooms, connected by an internal door for maximum comfort and privacy. These rooms can accommodate up to a maximum of eight people.
All Inclusive consists of full board with drinks included. Some of our hotels offer a variety of All Inclusive packages. For more information, click here.
Yes, we offer adapted menus for:
Restaurant opening times vary depending on the season. You can find out more information about opening times when you check in.
Half board includes breakfast and a choice of lunch or dinner without drinks. If you have chosen the Half Board PLUS option, the above services are included in addition to drinks.
You will find our new “Terra” à la carte restaurants in Playacartaya (Cartaya, Huelva), Playacálida (Almuñécar, Granada), Playazimbali (Vera, Almería) y Playaballena (Rota, Cádiz). Discover our signature restaurants, each with its own flavour and personality, serving Mediterranean cuisine prepared with the best local produce.
When you book Half Board, Premium All Inclusive or Imperial Premium All Inclusive at any of these hotels, you can enjoy one free dinner in our restaurants (for stays of 5 nights or more, subject to limited seating capacity and prior reservation at reception).
These restaurants are only available in high season.
Yes, there is a baby corner in the restaurant area where baby food is prepared daily for little ones.
The snack service is from 5 pm to 7 pm and consists of a sandwich, a pastry and a piece of fruit, according to the daily selection in the restaurant.
On Saturday nights, Playa and Diver hotels will feature special decorations and a wider range of products.
Check-in at Playa and Affiliate hotels is from 12 noon (may take up to two hours during busy periods).
You can check in from 2 pm at Senator hotels.
Check-out is before 12 noon on the day of departure.
In our apartments, check-in is at 4 pm and check-out is at 10 am.
Yes, for a small supplement you can check in to your room earlier or leave later on the day of departure. This service is subject to availability and must be booked directly at reception.
Yes, to check in online click here.
Yes, you can upgrade to a room of a higher category (subject to availability).
Please ask at reception for more information.
Yes, you can request extra pillows at reception.
Yes, our hotels provide a complimentary luggage storage service so you can leave your bags behind if you need to.
Yes, due to local regulations, some of our hotels require the payment of a tourist tax.
If a child discount is applicable, an official document proving the child’s age will be requested on arrival at the hotel.
If the child’s age does not correspond to the discount, the supplements will be applied without discounts or offers and the customer will be obliged to pay the difference directly.
Yes, you can buy tickets for both the Minihollywood Oasys and the Aquarium Costa de Almería at the reception.
Yes, there is a minimum height requirement of 1.20 m to use the aquaparks. You can also check the rules for using the pools and slides on the signs displayed at each pool.
You can enjoy our water parks in high season and on weekends during low and mid season.
Yes, pool towel service is available for a €10 (credit card) deposit at the hotel reception.
There is also a €1 towel change fee, which goes entirely towards environmental conservation.
*This service is not available at all hotels.
The opening times of the outdoor and heated pools vary according to the season. Please check with the hotel reception desk.
*Aquaparks may have a different schedule.
Yes, you can use our gyms free of charge in the hotels that have them. Check with reception for opening and closing times.
Yes, we offer a full programme of day and evening entertainment for all ages, with over 10 hours of entertainment per day in high season.
In low season, entertainment is guaranteed on Friday afternoons, Saturday mornings and afternoons, and Sunday mornings.
You can find all the information about the Delfi Club, Teen Club & Ado Club and Maxi Club by clicking here.
No, except for Senator Barajas (please see conditions on the Senator Barajas website).
The vast majority of our hotels have parking at an additional cost and with limited availability.
We offer our guests the opportunity to complement their stay with our experience packages, designed for everyone, from the youngest members of the household to adults.
They can be booked at the time of booking or at the hotel reception. Some of the packages available include: Happy Birthday, Delfi Special, Romantic Pack, Spa & Beauty.
*Availability and price of each package may vary by hotel. No short-stay surcharges or discounts are applied to the prices quoted.
Yes, some of our hotels have a spa & wellness centre. You can make your booking and find out more information by clicking here.
Yes, there is a minimum age of 4 years and special opening hours for children from 4 to 15 years, from 10 am to 11.30 am, always accompanied by an adult.
Swimsuit, towel and flip-flops are required. The use of a swimming cap is optional and long hair must be tied back.
Our opening hours vary according to the season. The last entry to the spa is two hours before closing time and the water area must be vacated 30 minutes before closing.
Respect and silence are prerequisites for enjoying our spa circuit. We recommend that you keep your voice low and your phone switched off in the locker. We also ask that you behave properly.
Our centres offer a wide range of treatments and massages to make your visit a unique experience. For more information visit our website.
Senator VIP is the loyalty programme of Senator Hotels & Resorts, where customers can earn points for their stays and receive discounts on additional services.
For more information and the terms and conditions, click here.
You can earn points for your stays. The number of points you earn depends on the sales channel you use.
Points earned can be redeemed for free nights, excluding any special offers or discounts. When redeeming points, 1 point = €1.
Yes, transfers between different Senator VIP accounts are allowed, provided that the specific conditions established for this purpose are met, which you can do by sending an email to socialmedia@senatorhr.com.
Yes, points have an expiry date of 5 years from the date they are credited.
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