Bookings
If you booked directly with us, and depending on the terms and conditions of the offer you selected, you can pay as follows:
- By credit card, through our secure payment gateway. This can be sent to your email with instructions on how to make your payment online.
- By bank transfer, making the payment at least five days before the date of arrival and sending the bank receipt with your booking reference to prepagos.reservas@senatorhr.es.
- In cash, directly at our establishments. In accordance with current legislation, no cash or partial cash payments will be accepted if the total amount payable on your invoice exceeds €999.99.
If your booking was made directly with our reservations department or via our official website, you can contact us using the following methods:
- By emailing reservas@senatorhr.com, indicating your booking reference and details.
- By sending a WhatsApp message to +34 608 222 224, indicating your booking reference.
- By phone on +34 950 335 335.
Roulette is an open hotel booking system that guarantees you accommodation in a four-star hotel at a very special price. Your hotel will be confirmed one week before your arrival, depending on the type of roulette you have booked.
For more information, please contact our booking centre.
Rooms
Yes, we accept one (1) pet per room weighing a maximum of 25 kg (Beagle, Cocker Spaniel, etc.). Pets are not allowed in the common areas of the hotel and during room cleaning they must remain on the terrace and/or a carrier or outside the room. Check all conditions here.
Pet supplement:
- €25 (total) for cleaning + €12 (for each night of stay) for accommodation.
Leave your used towels in the bath and/or on the bathroom floor and they will be changed.
Yes, all our hotels provide cots free of charge.
Yes, you can check the characteristics of the adapted rooms in the hotel of your choice, subject to availability.
The vast majority of rooms have a safe.
*Additional charge.
Yes, all our hotels have a minibar in the rooms. If you would like to personalise the contents* of your minibar, please contact reception.
At Diver, we can offer you the minibar service for an approximate daily charge of €5, subject to availability.
*Additional charge.
Yes, you can check availability and room service rates at the reception of any of our hotels.
Yes, you can have a hairdryer in your room.
VIP Service is a premium experience that you enjoy when staying in a suite at our hotels of the brands Senator Hotels, Playa Hoteles and Affiliated by Senator.
It includes a series of exclusive benefits designed to enhance your stay that you can check here. This service is available in all suites except for the 6 hotels that, instead, have Royal Service.
Royal Service is our highest level of premium suite services and is only available in 6 hotels. An experience designed to offer greater exclusivity, with additional advantages and details that elevate your stay from the very beginning. It includes benefits such as a welcome drink and gift, room service breakfast with top quality coffee and orange juice, or access to exclusive “Dream beds” areas, among others. Check more information and selected hotels here.
Yes, some of our hotels offer connecting rooms. These are two fully equipped and independent rooms, connected by an internal door for maximum comfort and privacy. These rooms can accommodate up to a maximum of eight people.
Restaurants
All Inclusive consists of full board with drinks included. Some of our hotels offer a variety of All Inclusive packages. For more information, click here.
Yes, we offer adapted menus for:
- Coeliacs (in collaboration with FACE)
- Lactose intolerant
- Allergies
- Vegetarians
- Any type of intolerance or dietary requirement
Restaurant opening times vary depending on the season. You can find out more information about opening times when you check in.
Half board includes breakfast and a choice of lunch or dinner without drinks. If you have chosen the Half Board PLUS option, the above services are included in addition to drinks.
You will find our à la carte restaurants “Terra” at Playacartaya (Cartaya, Huelva), Playacálida (Almuñécar, Granada), Playazimbali (Vera, Almería) and Playaballena (Rota, Cádiz). Discover our restaurants with their own personality. Mediterranean cuisine with a unique proposal and nods to products from the “Terra” of each location. At Playacanela (Isla Canela, Huelva) you can enjoy this service at their new Italian restaurant “La Grappa.”
If you stay at any of these hotels with Premium All Inclusive or Imperial Premium All Inclusive, you will be able to enjoy 1 free dinner at our restaurants (applicable for stays of 6 nights or more, limited capacity and prior reservation at reception, drinks not included).
These restaurants are only available during high season.
Yes, there is a baby corner in the restaurant area where baby food is prepared daily for little ones.
The snack service is from 5 pm to 7 pm and consists of a sandwich, a pastry and a piece of fruit, according to the daily selection in the restaurant.
On Saturday nights, Playa and Diver hotels will feature special decorations and a wider range of products.
Services and extras
Reception
Access to your reserved room at Playa, Senator and Affiliated by Senator hotels will be available from 2 p.m. Check-in for hotel services can be done from 12 noon; check-out must be done before 12 noon on the day of departure.
For Partner Brand Hotels by IHG (Hotel Indigo Gandía Beach and Casa del Compositor – A Vignette Collection Hotel Jerez), check-in is from 3 p.m and check-out must be completed by 12 noon on the day of departure.
At our apartments, check-in is from 4 p.m and check-out must be completed by 10 a.m on the day of departure.
Yes, for a small supplement you can check in to your room earlier or leave later on the day of departure. This service is subject to availability and must be booked directly at reception.
Yes, to check in online click here.
Yes, you can upgrade to a room of a higher category (subject to availability).
Please ask at reception for more information.
Yes, you can request extra pillows at reception.
Yes, our hotels provide a complimentary luggage storage service so you can leave your bags behind if you need to.
Yes, due to local regulations, some of our hotels require the payment of a tourist tax.
If a child discount is applicable, an official document proving the child’s age will be requested on arrival at the hotel.
If the child’s age does not correspond to the discount, the supplements will be applied without discounts or offers and the customer will be obliged to pay the difference directly.
Yes, you can buy tickets for both the Minihollywood Oasys and the Aquarium Costa de Almería at the reception.
Yes, there is a minimum height requirement of 1.20 m to use the aquaparks. You can also check the rules for using the pools and slides on the signs displayed at each pool.
You can enjoy our water parks in high season and on weekends during low and mid season.
Yes, pool towel service is available for a €10 (credit card) deposit at the hotel reception.
There is also a €1 towel change fee, which goes entirely towards environmental conservation.
*This service is not available at all hotels.
The opening times of the outdoor and heated pools vary according to the season. Please check with the hotel reception desk.
*Aquaparks may have a different schedule.
Yes, you can use our gyms free of charge in the hotels that have them. Check with reception for opening and closing times.
Yes, we offer a full programme of day and evening entertainment for all ages, with over 10 hours of entertainment per day in high season.
In low season, entertainment is guaranteed on Friday afternoons, Saturday mornings and afternoons, and Sunday mornings.
You can find all the information about the Delfi Club, Teen Club & Ado Club and Maxi Club by clicking here.
No, except for Senator Barajas (please see conditions on the Senator Barajas website).
The vast majority of our hotels have parking at an additional cost and with limited availability.
We offer our guests the opportunity to complement their stay with our experience packages, designed for everyone, from the youngest members of the household to adults.
They can be booked at the time of booking or at the hotel reception. Some of the packages available include: Happy Birthday, Delfi Special, Romantic Pack, Spa & Beauty.
*Availability and price of each package may vary by hotel. No short-stay surcharges or discounts are applied to the prices quoted.
Senzia Spa by Senator
Yes, some of our hotels have a spa & wellness centre. You can make your booking and find out more information by clicking here.
Yes, there is a minimum age of 4 years and special opening hours for children from 4 to 17,99 years, from 10 am to 11.30 am, always accompanied by an adult.
Swimsuit, towel and flip-flops are required. The use of a swimming cap is optional and long hair must be tied back.
Our opening hours vary according to the season. The last entry to the spa is two hours before closing time and the water area must be vacated 30 minutes before closing.
Respect and silence are prerequisites for enjoying our spa circuit. We recommend that you keep your voice low and your phone switched off in the locker. We also ask that you behave properly.
Our centres offer a wide range of treatments and massages to make your visit a unique experience. For more information visit our website.
My Senator
My Senator is the loyalty program of Senator Hotels & Resorts. Signing up is completely free and there is no monthly cost. Everything is advantages. Access the program here.
You can contact our My Senator team via email at mysenator@senatorhr.com or by phone by calling (+34) 950 55 66 05.
