Cancellation policy

Payment

Payment on arrival. Credit card will only be used to guarantee your booking.

Cancellation

HOLIDAY HOTELS

Cancellation fees according to Hotel/Offer conditions.

URBAN HOTELS

Flexible rate: free cancellation until 12:00 p.m. on the day of arrival, otherwise we will charge the amount of the first night. In case of “no show”, we will charge the amount of the first night