For your comfort, a superior stay
When booking a suite at our hotels, you have access to our VIP Service: a premium experience with exclusive benefits, more comfort and details during your stay.
Everything that makes your stay even better
With VIP Service, every moment is designed for you to enjoy more and worry less.
- Welcome detail with cava and mineral water
- Premium amenities
- Bathrobe and slippers for added comfort
- Capsule coffee maker and coffee and tea set (in Senator Hotels suites and presidential suites of Playa Hotels)
- Exclusive «Dreams by Senator» mattress, developed with Pikolin, with viscofoam and memory gel technology for superior rest
- Pillow menu for a customized rest
- Nightly turndown service
- Free late check-out (subject to availability)
Because every detail matters when you choose a superior experience.
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Are you looking for an even more exclusive experience?
Our premium experience in suites goes one step further with the Royal Service, a superior proposal with additional benefits to the VIP Service, only available in 6 hotels.
- Is VIP Service included in all rooms?
No, VIP Service is only available when booking a suite at Playa Hoteles, Senator Hoteles and Affiliated by Senator. It is a service associated with suites to offer a more complete and differentiated experience. - How does VIP Service differ from Royal Service?
VIP Service offers a premium experience linked to our suites, with exclusive benefits that enhance your stay. Royal Service is a higher level available only in the suites of 6 selected hotels. - How can I book VIP Service?
VIP Service is a service already included when booking your stay in a suite. Once you have your reservation confirmed, you don’t have to do anything else. We take care of everything for you.
