my senator

My Senator Signup - Senator Hotels & Resorts

Always the best for our family

My Senator Signup - Senator Hotels & Resorts

Always the best for our family

More stays, better benefits

Discounts and benefits
My Senator Signup - Senator Hotels & Resorts

By signing up

My Senator Signup - Senator Hotels & Resorts

Between 11 and 19 nights

My Senator Signup - Senator Hotels & Resorts

Over 20 nights

My Senator Signup - Senator Hotels & Resorts

Over 500 nights

Discount

My Senator Signup - Senator Hotels & Resorts

Exclusive discount for your stay by being member of My Senator Plus / Prime / Privilege / Prestige.

5%

8%

12%

12%

Hydrowellness circuit

My Senator Signup - Senator Hotels & Resorts

Discount per person for the water circuit of the Senzia centers in our hotels (including hydrotherapy pool, sauna, Turkish bath, relaxation area, etc.).

25%

35%

50%

50%

Spa Treatments

My Senator Signup - Senator Hotels & Resorts

Discount per person on facial and/or body treatments at our Senzia Centers (check included treatments on your arrival at the hotel).

5%

8%

15%

15%

Parking

My Senator Signup - Senator Hotels & Resorts

Exclusive discount at the hotel parking for My Senator Plus / Prime / Privilege / Prestige members.

25%

35%

50%

50%

Pet

My Senator Signup - Senator Hotels & Resorts

Exclusive discount on your pet stay as a My Senator Plus / Prime / Privilege / Prestige member.

35%

40%

50%

50%

Minihollywood Oasys

My Senator Signup - Senator Hotels & Resorts

Discount when purchasing your Minihollywood Oasys Theme Park.

15%

18%

25%

25%

Aquarium

My Senator Signup - Senator Hotels & Resorts

Discount when purchasing your Aquarium Costa de Almeria tickets.

5%

10%

10%

Digital card

My Senator Signup - Senator Hotels & Resorts

Your category includes a digital card or Pass Board with which you can identify yourself in the hotels as a My Senator member. Download it onto your mobile using the My Senator APP.

Duration

My Senator Signup - Senator Hotels & Resorts

Validity time of your status.

Since you register

The natural year in which you change your status + 1 extra year

The natural year in which you change status +1 extra year

The highest status
forever

Sign up in my senator

Download our APP

My Senator Signup - Senator Hotels & Resorts

Frequently Asked Questions

What is My Senator?

My Senator is the Senator Hotels & Resorts loyalty programme. Registration is absolutely free and there are no monthly charges, only benefits.

How do I contact My Senator?

You can contact our My Senator team via email at mysenator@senatorhr.com or by phone by calling (+34) 950 55 66 05.

I have made several bookings. Do the number of nights stayed signify a greater discount?

Yes. Once you have completed your visits the nights spent in our hotels will accumulate, meaning you will benefit from the greatest possible discount on subsequent bookings.

What level and discount am I entitled to as a My Senator member?

If you have just registered with My Senator you will start at the My Senator Plus level and receive a 5% discount on the best available offer when you make your booking.
Following your stay the nights you have spent with us will be registered. This way you will accumulate nights, move up a level, and obtain greater discounts on future bookings.

Level: PLUS PRIME PRIVILEGE PRESTIGE

INFINITY

Number nights 00-10 Nights 11-19 Nights +20 Nights +500 noches
Booking Disc.   5%   8% 12% 12%

If you were part of our previous Senator VIP programme, you will now be a My Senator member. Once you have registered you will be able to view your level by logging on to your profile on the My Senator website. Simply follow the instructions sent to the email address you used for your previous Senator VIP account. Should you require any assistance with your new My Senator profile, please send an email to mysenator@senatorhr.com

How do I identify myself as My Senator at the hotel?

You can download our app, in which you have activated your digital My Senator card by default.

Can I lose my current My Senator level?

Yes. If, after one year of registering with My Senator, you do not meet the minimum number of nights, you will be downgraded. You will never be downgraded below the basic My Senator Plus level.

When does the acquired My Senator level expire?

It is valid for 1 year from the date of your registration on our website, taking into account the end of the current year.

Do I get a discount in the spa? And for parking?

My Senator offers a range of discounts on the following services, depending on your level:

Level:  PLUS PRIME PRIVILEGE PRESTIGE INFINITY
Hydrowellness Circuit 25% 35% 50% 50%
SPA treatments   5%   8% 15% 15%
Parking 25% 35% 50% 50%
Pets 35% 40% 50% 50%
MiniHollywood Oasys Theme Park 15% 18% 25% 25%
Aquarium Costa de Almería   5% 10% 10%
How can I obtain My Senator points?

You will earn points for every night you stay at any of the hotels included in our Playa Hotels, Senator Hotels, and Affiliated by Senator brands. Partner Brand hotels are excluded from the programme.
If you stay in a Standard room = 100 points / night.
If you stay in a Suite = 150 points / night.

When do I accumulate points in my My Senator account?

Following each stay you will automatically receive the corresponding points in your My Senator account 24 to 72 hours after you leave the hotel.

What can I redeem my My Senator points for?

The points are only and exclusively redeemed for the following services directly at the hotel of your reservation; therefore it is necessary to have these collected points:

Service / Article: Points:
Stuffed animal 1000/unit
Backpack 1500/unit
Breakfast 2000/pers./day
Aquarium Costa de Almería 2500/ticket
MiniHollywood Oasys (theme park) 3000/ticket
Hydrowellness Circuit* 3000/pers.
Bathrobe  4000/unit
Dinner à la Carta (2 pers.)** 5000
Free night per room*** 6000

*Only in hotels with this spa and/or “Terra” restaurants.

** Only in hotels with “Terra” restaurants.

***In a standard double room, 2 adults, bed and breakfast.

How do I redeem points?

You will soon be able to do this via our website. You will receive a confirmation that you will need to show at the hotel upon arrival.

How far in advance do I need to book if I want to use my points?
  • If you wish to exchange points for items or services, you must do so at least 7 days prior to your arrival.
  • You can book nights using points at any time, subject to availability at the hotel.
At which hotels and on which dates can I use my points to book nights?

You can use your points at any Playa Hotels, Senator Hotels, or Affiliated by Senator Hotels on any date, subject to availability in the special My Senator room allocation.

You will need 6000 points to redeem a free night in a Standard Double Room with bed and breakfast for 2 adults. If you are travelling with children or teenagers, any supplements will be paid upon arrival at the hotel.

Should you wish to stay more than one night, you can pay the remainder by taking advantage of the best available offer and your My Senator discount.

Can I deduct points from booking amounts, articles or services and pay the difference?

No.

Can I transfer points from one My Senator account to another?

No.

When do the points expire?

Points expire within 5 years after they have been credited.

When can I cancel a points reservation?

To cancel a booking made with points and not lose them, you must send an email to mysenator@senatorhr.com at least 6 days before your arrival date.

Can I cancel my My Senator account and unsubscribe from the programme?

You may do so from your user profile page on the website, or, in the App, in the section “Security” – “Delete my account”. You may also do so by writing to mysenator@senatorhr.com

Do I have to download the My Senator app in order to use it?

No, you may use it like any website, from your browser. However, by downloading it you will have access to all your information and your virtual card at all times.

Is it available for all devices? Does it cost anything?

Yes, it works with iOS and Android. There are no costs involved… both the website and the app are 100% free.

How do I download the My Senator app to my mobile phone?

Android:

  1. Open your browser and go to: https://appmysenator.senatorhr.com
  2. Click on the three points at the top right-hand side and select “Add to start screen”.
  3. Click on “Install”.
  4. You’re ready to go.

iOS (iPhone):

  1. Open Safari and go to: https://appmysenator.senatorhr.com
  2. Click on the “Share” button (the square with the arrow).
  3. Select “Add to start screen”.
  4. Confirm the operation and the app will be installed on your start screen.