GRUPO HOTELES PLAYA, S.A. is RESPONSIBLE for the processing of the USER’S personal data and informs the USER that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679, of 27 April (GDPR), and Organic Law 3/2018, of 5 December (LOPDGDD).
According to the form where we have obtained your personal data, we will process them confidentially to achieve the following purposes:
In addition, when using the “Manage your booking” section of the website, the data requested has already been provided in a previous booking. And, in this case, the same data is used to verify that the reservation is correct and that the user can access the information about his or her stay.
Similarly, when using the “Online Check-in” section, you enter data that has already been provided in a previous booking. And, in this case, the same data is used to access the system that will allow the user to initiate the online check-in process.
Data provided in the Contact form: the maximum retention period will be one year from the resolution of your query or request, unless other periods are applicable due to the nature of the communication.
Data provided in the Newsletter form: the data will be kept until revocation of the consent of the person concerned or request for unsubscription.
Data provided in the Ethical Channel form: the retention period will be three months from the receipt of the communication without any investigation actions having been initiated, unless the purpose of their retention is to leave evidence of the functioning of the system. In the event that the facts are proven or there is sufficient evidence, the data shall be kept for as long as it is necessary for the entity to exercise its rights before the courts, and in no case for a period of more than ten years.
Data provided in the form Personal booking data: the retention period will be four years, at the time the service is invoiced, in accordance with fiscal and tax regulations.
Data provided in the form Sign Up to My Senator: They will be kept for as long as you are a member of the My Senator loyalty programme in accordance with the general terms and conditions or once you request cancellation of your membership, in which case they will be kept duly blocked for as long as legal or administrative liabilities may arise.
Data provided in the form Book directly at the best price!: the data will be kept for up to 24 hours.
In the case of commercial communications, the data will be kept until the person concerned requests cancellation or objects to the sending of such communications.
No communication of personal data to third parties is foreseen except, if it should be necessary for the development and execution of the purposes of the processing, to our communications service providers (such as web hosting, POS and e-mail server), with whom the RESPONSIBLE party has signed confidentiality and data processing contracts required by the privacy regulations in force.
International Transfers
Your personal data may be transferred outside the European Economic Area in connection with the provision of certain services by our suppliers. Specifically, they are transferred to other suppliers located in Chile with whom Standard Contractual Clauses approved by the European Commission Decision have been signed as a guarantee. In addition, these suppliers may use other suppliers necessary for the provision of the service, located in the United States.
When you make a reservation at Hotel Playabachata or Senator Puerto Plata, your reservation details will be communicated to Dominicanotel SRL, (Rnc 101857791) (a company belonging to Grupo Hoteles Playa S.A.) with registered office in Bahía Maimón, Dominican Republic, for the purpose of managing the accommodation requested. In this case, such an international transfer is based on a standard contractual clause defined by the European Commission.
The rights that apply to the USER are:
HOTELS PLAYA GROUP, INC.. Ctra. Faro Sabinal- Ed. Hotels Playa, 341 – 04740 Roquetas de Mar (Almería). Contact information of the data protection officer: dpd@senatorhr.com
USERS, by checking the corresponding boxes and entering data in the fields marked with an asterisk (*) on the contact form or presented in download forms, expressly and freely and unequivocally accept that their data is necessary to meet their request by the provider, with the inclusion of data in the remaining fields being voluntary. The USER guarantees that the personal data provided to the RESPONSIBLE are truthful and is responsible for communicating any changes to them.
That in accordance with the provisions of the regulations in force on personal data protection, the RESPONSIBLE party is complying with all the provisions of the GDPR and LOPDGDD regulations for the processing of personal data under its responsibility, and manifestly with the principles described in article 5 of the GDPR, whereby they are processed lawfully, fairly and transparently in relation to the data subject and are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
The RESPONSIBLE party guarantees that it has implemented appropriate technical and organisational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of USERS and has provided them with the appropriate information so that they can exercise them.
For more information about privacy guarantees, you can contact the RESPONSIBLE party by writing to GRUPO HOTELES PLAYA, S.A.. Ctra. Faro Sabinal- Ed. Hoteles Playa, 341 – 04740 Roquetas de Mar (Almería), or by writing an e-mail to: dpd@senatorhr.com Data protection officer contact details: dpd@senatorhr.com
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